Privacy Policy

Mirai Sage Private Limited ("Mirai Sage", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (miraisage.com) or use our products and services. It also explains your rights under the Digital Personal Data Protection Act, 2023 (the "DPDP Act") and other applicable Indian law.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

Mirai Sage Private Limited is a company incorporated in India.

CIN

U62013KL2026PTC102957

GSTIN

32AAUCM8942J1ZT

Registered office

811, 14/594, Deepam, Pandarakkavu, Elappully, Palakkad, Kerala 678622, India

Email

info@miraisage.com

We collect the following categories of information:

Information you provide directly. When you fill in our contact form, request a demo, or communicate with us, we collect your name, business name, email address, phone number, the product you are interested in, and any message content you send.

Information from your use of our Voice Assistant product. Where you are a customer of our AI Voice Assistant, we process information relating to inbound calls handled by the AI agent, which may include call audio, transcripts, and details captured during a call such as appointment or booking information. This information is processed to provide the service to you and your callers.

Documents you upload. Where you upload business information (such as price lists, services, or FAQs) to power your AI agent, we store and process that content solely to provide the service to you.

Technical and usage information. When you visit our website, we automatically collect limited technical information such as your IP address, browser type, device information, and pages visited, through analytics tools described in Section 7.

We use your information to:

• respond to your enquiries and provide demos;
• provide, operate, and improve our products and services;
• process and manage billing and payments;
• communicate with you about your account, service updates, and support;
• comply with legal and regulatory obligations; and
• protect the security and integrity of our services.

We do not sell your personal data.

We process your personal data on the basis of your consent, the performance of a contract with you, and our compliance with legal obligations, as permitted under the DPDP Act. Where we rely on your consent, you may withdraw it at any time as described in Section 10.

Your personal data, including call data processed by the Voice Assistant, is stored and processed on infrastructure located in the India (Mumbai) region. We do not transfer your personal data outside India.

We use the following tools on our website:

Google Tag Manager and associated analytics, which help us understand how visitors use our website (for example, pages visited and general usage patterns). This may involve cookies.

Microsoft Clarity, which helps us understand how visitors interact with our website through aggregated usage and session insights.

These tools help us improve our website. We do not use advertising or retargeting cookies. You can control or disable cookies through your browser settings, though some parts of the website may not function as intended if you do so.

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, and in any case for a maximum of one year, unless a longer period is required by law. After this period, we delete or anonymise the data.

We share your information only with:

• Service providers who help us operate our business, such as our cloud hosting provider, telephony provider for the Voice Assistant, and our payment gateway. These providers process data on our behalf and under appropriate safeguards.
• Authorities, where required by law, regulation, or valid legal process.

We require our service providers to protect your data and to use it only for the purposes for which it was shared.

Under the DPDP Act, you have the right to:

• access the personal data we hold about you;
• request correction or updating of your personal data;
• request erasure of your personal data;
• withdraw consent to processing; and
• register a grievance regarding how your data is handled.

To exercise any of these rights, contact our Grievance Officer using the details in Section 12.

We take reasonable technical and organisational measures to protect your personal data, including per-business isolation so that one customer's data is not mixed with another's. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

In accordance with the DPDP Act and applicable rules, our Grievance Officer is:

Name

Nachikethas K N

Email

grievance@miraisage.com

Phone

+91 8089704307

You may contact the Grievance Officer with any questions, concerns, or complaints regarding this policy or your personal data. We will acknowledge and address your grievance within the timelines required by applicable law.

Our services are intended for businesses and are not directed at children. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

For any questions about this Privacy Policy, contact us at info@miraisage.com or write to us at our registered office address above.